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Code of Good Business Practices
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Contents
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VALUES
CUSTOMER SERVICE
PRODUCT KNOWLEDGE
SIZING & FITTING
BRAND CONSISTENCY
COMMUNICATION
RETURNS POLICY
CONFIDENTIALITY
PROFESSIONAL CONDUCT
RESOLUTION OF CONCERNS & ISSUES
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Values
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At Scootboot, we value our Stockists and the way we work together to help educate and promote the benefits of barefoot horses and Scoot products.
Our customers come first in everything we do and we strive to innovate and impress our customers at all times.
Our customer service philosophy is to treat every interaction as an opportunity to promote our product, educate our customers and leave a lasting positive impression of Scootboot.
Our commitment to excellence extends to every aspect of our business, including our relationships with Stockists and customers. We encourage our Stockists to share our commitment to excellence by observing this Code of Good Business Practices (the Code).
By adhering to the Code, you will contribute to the promotion of barefoot horse care and maintain the reputation of Scootboot products while ensuring excellent customer service standards.
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