Help
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We think it is a helpful tool for all our stockists. Download your copy below, share it with your team members and please contact us if you have any questions.
Stockist Guide
Log in screen does not recognise my email
We have three wholesale sites for our stockists, depending on their region. Your email and account are registered in either AU/EU/US stockist wholesale store.
A VPN will redirect you to our wholesale store for the region the VPN is connected to. For example, a US Stockist with a VPN connection to the United Kingdom will be direct to the EU store and you won't be able to log into that region's store.
Please disconnect your VPN to access your region's store.
Google autosave
If you are logged into Google Chrome with a different email address from your Stockist account. Your Google login username may have auto-saved this email as a log-in. You can check your auto-fills in Google Chrome settings and edit your autofill to match your Stockist email address. See video to find autofill in your Chrome browser.
Log in screen won't disappear
If you have entered your email and password and clicked the login button, but the login screen reappears instead of your account page, then you should check if the top menu is showing. If it is, click on any of the menu options. This should remove the login screen for you.
In case the top menu is not visible, try logging in on a different browser or device. This might help you to bypass the login screen.
Payment page won't load
If you are using a browser that version is too out of date. An incompatibility will occur between the browser's security level and the security protections on the payment page. Try checking out in a different browser. Google Chrome or Firefox, Safari examples.
You can check if your browser is up to date here: https://updatemybrowser.org/
It is important to use the latest version of web-browser for your payment security on the internet.
Do I need to purchase a sizing kit?
Yes, you will need to purchase a sizing kit prior to your first order. This is the most precise way to size for Scoot Boots and will minimise your workload around returns and exchanges.
Are there minimum purchase amounts?
Yes, minimum purchase amounts are the value of a pair of Scoot Boots.
What is the ordering time?
We aim to get your order to you as quickly as possible. You can expect orders for smaller orders to be delivered within 14 days and larger orders delivered within 21 days.
Can I combine Scoot Boots and Scoot Enduros for a bulk price discount?
Scoot Boots and Scoot Enduros are two different products with their own corresponding accessories content, manufacturing costs and prices. Our bulk price discounts are therefore separate.
Can I edit my order?
We endeavor to ship all our orders accurately and in a timely manner. We are unable to edit orders once they have been placed as the factory usually starts processing orders straight away, and any edits might get missed. Bulk discounts will not be applied to any manual order requests. If you have any urgent requests for items to be ordered under the minimum order value, please note these will incur shipping charges.
What Scoot sizes should I stock?
To determine the most common Scoot sizes and accessories, consider location, prevalent horse breeds, climate, and popular riding disciplines. Seasonal changes can also impact accessory popularity, with Ice Studs being more popular in icy climates and Anti Slip Shims being useful in regions with dramatic wet and dry seasons.
To help you better understand these trends, we have provided a graph for your reference. Read on to view the common sizes in your region.
Do Scoot Boots have good traction?
The Scoot product range has excellent traction. The Scoot Boot tread pattern is designed to provide traction for the majority of riding conditions, except icy conditions. Ice Studs can be used to increase traction on ice.
Do Scoot Boots have good drainage?
Yes, Scoot Boots have excellent drainage. The side vents, open back, and open toe prevents water retention. Scoot Boots are also close fitting when fitted correctly, meaning water does not get retained inside the boot.
How durable are Scoot Boots?
The Scoot Boot shell and securing straps are made from thermoplastic urethane (TPU), which has excellent abrasion and shock absorbing abilities. Scoot Boots do not have any components that will break off. The durability of any hoof boot will depend on the gait of your horse. If your horse has a floating movement, then the boots will last several years with occasional riding. If your horse scuffs and twists its feet, then the Scoot Boots will wear slightly faster. If you participate in endurance riding, you can expect to get up to 1,000 kilometres (600 miles) use from a pair of Scoot Boots. Again, this will depend on how light your horse is on its feet.
What type of terrain can I ride Scoot Boots on?
Scoot Boots are excellent on all types of terrain including, but not limited to, mud, sand, water, rocks, desert, and snow.
In the event of losing a metal shoe, can Scoot Boots be used as a ‘spare tyre’?
Yes, they can, provided your horse’s hooves have been correctly maintained. For more information on this, please see our blog.
Do you make Scoot Boots for draft horses?
Unfortunately not at this stage.
What are the purpose and correct setting of the Pastern Strap?
The Pastern Strap is designed to help prevent the boot being pulled off due to an overreach, or sucked off when riding through mud. However, it is not intended to be the primary source of securement. The strap is made of very strong thermoplastic urethane (TPU) and is designed to stretch when placed under load, so the strap will not affect the horse’s pasterns if secured correctly. It also has a number of holes to provide the correct setting, depending on the thickness of the horse’s pasterns. To set the strap at the correct length, make sure your horse is standing upright with its legs at 90 degrees. Once secured, you should be able to place one finger (large), or two fingers (small) under the strap at the front of the pastern.
What is the purpose of the Pastern Strap Lock?
Pastern Strap Locks are designed to provide extra security when riding through muddy conditions or through thick vegetation. Pastern Strap Locks are constructed of nylon and can be purchased as a Pastern Strap Lock Pack, each contains 8 locks.
I have weak fingers and have trouble closing the Front Straps. What can I do to make this easier?
Front Straps can easily be attached/unattached using a hoof pick. Please click here to view a video demonstration on attaching your front straps with a hoof pick.
What is the purpose of the Mud Strap?
The Mud Strap has two purposes; firstly, it provides ultimate security when riding in extreme riding conditions. Secondly, the Mud Strap can be used to assist hard-to-fit hooves. For example, if your horse is in-between sizes, the Mud Strap can be fitted to the larger sized Scoot Boot and still have security. However, it is important that you have the correctly sized Mud Strap. The Mud Strap can also be used to obtain a more secure fit if your horse has very sensitive soles and requires Scoot Pads and consequently needs a larger sized Scoot Boot.
My Mud Straps are too tight, can I heat stretch them?
Yes, you can. Please click here to view a video demonstration on heat stretching.
Can a horse’s hooves overheat from wearing hoof boots in hot climates?
Yes, they can. That is why the Scoot Boot has been expertly designed to have excellent ventilation and breathability to prevent this from occurring.
Can I apply Ice Studs to Scoot Boots?
The screws on my Scoot Boots keep coming loose. What is the cause and how can this be fixed?
When riding, there is a lot of concussion applied to your boots, which can work the screws loose. Loctite, which is a thread locking glue, is applied to all screws during production to help prevent this. In the event that the screws do come loose, apply Loctite 222 prior to inserting the screws. This is a low strength glue which is strong enough to hold the screws in place, but loose enough to allow you to remove the screws in the event you need to replace your straps. Loctite can be purchased from most hardware stores.
I live in a country where the winter temperatures make the straps less flexible, how can I solve this problem?
We advise that customers store their Scoot Boots inside during cold weather conditions. This will keep the straps flexible.
Can Scoot Boots be used for rehabilitation?
Scoot Boots are successfully used for all kinds of rehabilitation. Scoot Boots are great for sensitive soles and can be left on longer than most boots due to their superior breathability. Good breathability is vital in order to prevent a build-up of fungus and bacteria, which can occur when hooves overheat and trap moisture. Scoot Boots help to relieve toe pressure, due to the toe design, which is a necessity for laminitic horses. We also recommend using Scoot Pads if your horse has sensitive soles.
Horses can be turned out 24/7 in Scoot Boots. The excellent drainage capabilities of the Scoot Boot means that the hooves will stay dry inside the boots and the horse’s natural hoof heat will dry out any excess moisture.
What is the difference between Scoot Boots and Scoot Enduros?
The Scoot Enduro’s shape mimics the Scoot Slim to accommodate these hoof types. The Scoot Enduro's adjustable rear comfortably fits these hoof shapes and provides more fitting options for the barefoot horse and mule.
The Scoot Boot will remain the ‘go-to boot’ but the Scoot Enduro allows customers with horses’ hooves not suitable for Scoot Boots to have a protective hoof boot option.
The Scoot Enduro is an ideal choice for extreme long-distance rides, over 40 miles/ 60km.
What sizes do Scoot Enduros come in?
Enduro 00 - 3. The Enduro shape mimics the Scoot Slim shape. Enduro Sizing Chart
Can I use the Scoot Boot Sizing Kit to size for Scoot Enduros?
The Scoot Boot Sizing Shells in Slims will help you size the hoof capsule for Scoot Enduros however for accurate sizing of the heel height and heel bulb conformation, the Enduro Sizing Kit is recommended. Please note also that the Scoot Boot Sizing Shells in Slims only go down to size 0.
Can Scoot Pads and 3 Degree Wedge Pads be used with the Scoot Enduro?
Yes. Please note as the hoof conformation changes, the fit of the Bulb Straps may need to be reviewed after the 3 Degree Wedge is no longer required.
Will there be more sizes of Scoot Enduros?
In the future we hope to continue to increase the size range of Scoot Enduros.
What spare accessories come with Scoot Enduros?
A pair of Enduros includes:
3 sizes of Mud Straps (pairs)
2 Bulb Straps
2 Bulb Strap Extenders
4 Mud Strap Sleeves
2 Front Straps
4 Knob Hooks & Screws
2 Rear Rivets & Screws
2 Enduro Gaiters
Single Enduros have the same accessories, with half the quantit
Can you jump in Scoot Enduros?
We recommend that Scoot Boots be used for jumping as it applies an enormous amount of torque to the rear of the boot.
Scoot Boots offer far greater lateral and medial support to the rear than the Enduros.
If however our traditional Scoots are not high enough to comfortably fit over the bulbs, then the Enduros can be used over lower heights on ponies.
How long can Scoot Skins be left on for?
Scoot Skins can be left on for an entire five to six week trimming cycle due to air circulation throughout the sole.
What is the difference between Scoot Boots and Scoot Skins?
Our Scoot Boot and Scoot Slims range are the preferred form of hoof protection of the majority of riding disciplines.
Scoot Skins are designed specifically for elite endurance riders who ride 80km-160km (50 miles-100 miles) and want additional security. Scoot Skins are glued to the hoof and are recommended to use in disciplines where boots are not permitted. They can also be used for rehabbing unattended horses.
