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Help
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We think it is a helpful tool for all our stockists. Download your copy below, share it with your team members and please contact us if you have any questions.
Stockist Guide
Log in screen does not recognise my email
We have three wholesale sites for our stockists, depending on their region. Your email and account are registered in either AU/EU/US stockist wholesale store.
A VPN will redirect you to our wholesale store for the region the VPN is connected to. For example, a US Stockist with a VPN connection to the United Kingdom will be direct to the EU store and you won't be able to log into that region's store.
Please disconnect your VPN to access your region's store.
Google autosave
If you are logged into Google Chrome with a different email address from your Stockist account. Your Google login username may have auto-saved this email as a log-in. You can check your auto-fills in Google Chrome settings and edit your autofill to match your Stockist email address. See video to find autofill in your Chrome browser.
Log in screen won't disappear
If you have entered your email and password and clicked the login button, but the login screen reappears instead of your account page, then you should check if the top menu is showing. If it is, click on any of the menu options. This should remove the login screen for you.
In case the top menu is not visible, try logging in on a different browser or device. This might help you to bypass the login screen.
Payment page won't load
If you are using a browser that version is too out of date. An incompatibility will occur between the browser's security level and the security protections on the payment page. Try checking out in a different browser. Google Chrome or Firefox, Safari examples.
You can check if your browser is up to date here: https://updatemybrowser.org/
It is important to use the latest version of web-browser for your payment security on the internet.
Do I need to purchase a sizing kit?
Yes, you will need to purchase a sizing kit prior to your first order. This is the most precise way to size for Scootboots and will minimise your workload around returns and exchanges.
Are there minimum purchase amounts?
Yes, minimum purchase amounts are the value of a pair of Scootboots.
What is the ordering time?
We aim to get your order to you as quickly as possible. You can expect orders for smaller orders to be delivered within 14 days and larger orders delivered within 21 days.
Can I edit my order?
We endeavor to ship all our orders accurately and in a timely manner. We are unable to edit orders once they have been placed as the factory usually starts processing orders straight away, and any edits might get missed. Bulk discounts will not be applied to any manual order requests. If you have any urgent requests for items to be ordered under the minimum order value, please note these will incur shipping charges.
What Scootboot sizes should I stock?
To determine the most common Scootboot sizes and accessories, consider location, prevalent horse breeds, climate, and popular riding disciplines. Seasonal changes can also impact accessory popularity, with Ice Studs being more popular in icy climates and Anti Slip Shims being useful in regions with dramatic wet and dry seasons.
To help you better understand these trends, we have provided a graph for your reference. Read on to view the common sizes in your region.
Do Scootboots Classic have good drainage?
Yes, Scootboot Classic have excellent drainage. The side vents, open back, and open toe prevents water retention. Scootboot Classic are also close fitting when fitted correctly, meaning water does not get retained inside the boot.
How durable are Scootboot Classic?
The Scootboot Classic shell and securing straps are made from thermoplastic urethane (TPU), which has excellent abrasion and shock absorbing abilities. Scootboot Classic do not have any components that will break off. The durability of any hoof boot will depend on the gait of your horse. If your horse has a floating movement, then the boots will last several years with occasional riding. If your horse scuffs and twists its feet, then the Scootboot Classic will wear slightly faster. If you participate in endurance riding, you can expect to get up to 1,000 kilometres (600 miles) use from a pair of Scootboot Classic. Again, this will depend on how light your horse is on its feet.
What type of terrain can I ride Scootboot Classic on?
Scootboot Classic are excellent on all types of terrain including, but not limited to, mud, sand, water, rocks, desert, and snow.
In the event of losing a metal shoe, can Scootboot Classic be used as a ‘spare tyre’?
Yes, they can, provided your horse’s hooves have been correctly maintained. For more information on this, please see our blog.
Do you make Scootboot Classic for draft horses?
Unfortunately not at this stage.
What are the purpose and correct setting of the Scootboot Pastern Strap?
The Scootboot Pastern Strap is designed to help prevent the boot being pulled off due to an overreach, or sucked off when riding through mud. However, it is not intended to be the primary source of securement. The strap is made of very strong thermoplastic urethane (TPU) and is designed to stretch when placed under load, so the strap will not affect the horse’s pasterns if secured correctly. It also has a number of holes to provide the correct setting, depending on the thickness of the horse’s pasterns. To set the strap at the correct length, make sure your horse is standing upright with its legs at 90 degrees. Once secured, you should be able to place one finger (large), or two fingers (small) under the strap at the front of the pastern.
What is the purpose of theScootboot Pastern Strap Lock?
Scootboot Pastern Strap Locks are designed to provide extra security when riding through muddy conditions or through thick vegetation. Scootboot Pastern Strap Locks are constructed of nylon and can be purchased as a Scootboot Pastern Strap Lock Pack, each contains 8 locks.
I have weak fingers and have trouble closing the Scootboot Front Straps. What can I do to make this easier?
Scootboot Front Straps can easily be attached/unattached using a hoof pick. Please click here to view a video demonstration on attaching your Scootboot Front Straps with a hoof pick.
What is the purpose of the Scootboot Mud Strap?
The Scootboot Mud Strap has two purposes; firstly, it provides ultimate security when riding in extreme riding conditions. Secondly, the Scootboot Mud Strap can be used to assist hard-to-fit hooves. For example, if your horse is in-between sizes, the Scootboot Mud Strap can be fitted to the larger sized Scootboot Classic and still have security. However, it is important that you have the correctly sized Scootboot Mud Strap. The Scootboot Mud Strap can also be used to obtain a more secure fit if your horse has very sensitive soles and requires Scootboot Standard Pads and consequently needs a larger sized Scootboot Classic.
My Scootboot Mud Straps are too tight, can I heat stretch them?
Yes, you can. Please click here to view a video demonstration on heat stretching.
Can a horse’s hooves overheat from wearing hoof boots in hot climates?
Yes, they can. That is why the Scootboot Classic has been expertly designed to have excellent ventilation and breathability to prevent this from occurring.
Can I apply Scootboot Ice Studs to Scootboot Classic?
The screws on my Scootboot Classic keep coming loose. What is the cause and how can this be fixed?
When riding, there is a lot of concussion applied to your boots, which can work the screws loose. Loctite, which is a thread locking glue, is applied to all screws during production to help prevent this. In the event that the screws do come loose, apply Loctite 222 prior to inserting the screws. This is a low strength glue which is strong enough to hold the screws in place, but loose enough to allow you to remove the screws in the event you need to replace your straps. Loctite can be purchased from most hardware stores.
I live in a country where the winter temperatures make the straps less flexible, how can I solve this problem?
We advise that customers store their Scootboot Classic inside during cold weather conditions. This will keep the straps flexible.
Can Scootboot Classic be used for rehabilitation?
Scootboot Classic are successfully used for all kinds of rehabilitation. Scootboot Classic are great for sensitive soles and can be left on longer than most boots due to their superior breathability. Good breathability is vital in order to prevent a build-up of fungus and bacteria, which can occur when hooves overheat and trap moisture. Scootboot Classic help to relieve toe pressure, due to the toe design, which is a necessity for laminitic horses. We also recommend using Scootboot Standard Pads if your horse has sensitive soles.
Horses can be turned out 24/7 in Scoot Boots. The excellent drainage capabilities of the Scootboot Classic means that the hooves will stay dry inside the boots and the horse’s natural hoof heat will dry out any excess moisture.
Can I use Scootboot Classic over sliders?
Although we do not recommend that horses wear Scootboots over metal shoes for obvious reasons, we do recommend that they be worn over sliders as this allows reining horses to have freedom to go out on the trails and to be turned out without the likelihood of injury rather than being confined to a stable. We also recommend that they be used over sliders when transporting horses to events.
The welfare of horses is always paramount to Scootboot.
What makes TheraRide different from other Scootboot models?
TheraRide is the world's first and only therapy-to-riding hoof boot, designed for horses with more severe podiatry issues. Its unique feature is a recessed cavity in the sole that securely holds pads, preventing them from slipping or wearing out prematurely. This design ensures optimal fit and comfort, even with pads in place.
What pad options are available for TheraRide?
TheraRide comes with two pad options:
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Therapy Pad (TPU Marigold): Made from a softer grade of the same material as Scootboots, providing extra cushioning and protection for serious rehabilitation cases.
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Standard (Black EVA): Lightweight and ideal for riding or providing lighter levels of protection.
Do I need to size up when using pads with TheraRide?
No. The recessed cavity accommodates the pads without altering the fit, so there’s no need to size up. TheraRide offers a customisable solution for your horse’s unique needs without compromising fit.
What sizes are available for TheraRide?
TheraRide will initially be available in sizes 0 to 5.
Can TheraRide pads be used with other Scootboot models?
No, TheraRide pads are specifically designed for use with TheraRide boots. Using them in other models like the Scootboot Classic or Adjust (formerly Enduro) would raise the hoof too high, affecting the fit.
Will more pad options be available for TheraRide?
Yes! Scootboot plans to develop additional pad options tailored to specific conditions, such as atrophied frogs. However, creating new pads requires precise injection moulding for each size and type, so these will take time to produce. The recessed cavity in the TheraRide also allows farriers and trimmers to create custom pads for specific needs.
Is TheraRide replacing Scootboot Adjust (formerly Enduro)?
No, both models have distinct purposes:
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Scootboot Adjust: Designed for riding, it focuses on horses with varying heel and hoof height conformations, as well as mules, offering a customisable heel strap and Slim-shaped fit.
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Scootboot TheraRide: Helps horses with serious therapy needs transition to riding, featuring a recessed sole for interchangeable pads alongside the customisable heel strap.
The Adjust is for unique hoof conformations, while TheraRide combines therapy and riding functionality. Both remain available.
Can TheraRides be used without a pad?
No, TheraRides cannot be used without a pad. They come with two pad options:
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TPU Pad (Marigold): For more serious therapy needs.
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Compressed EVA Foam Pad: For transitioning from therapy to riding.
For horses that don’t require therapy pads, the Scootboot Classic or Scootboot Adjust (formerly Enduro) is the better option, depending on hoof and heel height.
Is TheraRide replacing Scootboot Adjust (formerly Enduro)?
What is the difference between Scootboot Classic and Scootboot Adjust?
The Scootboot Adjust shape mimics the Scootboot Classic Slims to accommodate these hoof types. The Scootboot Adjust adjustable rear comfortably fits these hoof shapes and provides more fitting options for the barefoot horse and mule.
The Scootboot Classic will remain the ‘go-to boot’ but the Scootboot Adjust allows customers with horses’ hooves not suitable for Scootboot Classic to have a protective hoof boot option.
The Scootboot Adjust is an ideal choice for extreme long-distance rides, over 40 miles/ 60km.
What sizes do Scootboot Adjust come in?
Scootboot Adjust 00 - 7. The Scootboot Adjust shape mimics the Scootboot Classic Slim shape. Scootboot Adjust Sizing Chart
Can I use the Scootboot Classic Slim Sizing shell to size for Scootboot Adjust?
The Scootboot Classic Sizing Shells in Slims will help you size the hoof capsule for Scootboot Adjust however for accurate sizing of the heel height and heel bulb conformation, the Scootboot Adjust Sizing Kit is recommended. Please note also that the Scootboot Classic Sizing Shells in Slims only go down to size 0.
Can Scootboot Standard Pads and Scootboot 3 Degree Wedge Pads be used with the Scootboot Adjust?
Yes. Please note as the hoof conformation changes, the fit of the Scootboot Bulb Straps may need to be reviewed after the Scootboot 3 Degree Wedge is no longer required.
Will there be more sizes of Scootboot Adjust?
In the future we hope to continue to increase the size range of Scootboot Adjust.
What spare accessories come with Scootboot Adjust?
A pair of Scootboot Adjust includes:
3 sizes of Scootboot Mud Straps (pairs)
2 Scootboot Bulb Straps
2 Scootboot Bulb Strap Extenders
4 Scootboot Mud Strap Sleeves
2 Scootboot Front Straps
4 Scootboot Knob Hooks & Screws
2 Scootboot Rear Rivets & Screws
2 Scootboot Bulb Strap Gaiter
Single Scootboot Adjustt have the same accessories, with half the quantity
Can you jump in Scootboot Adjust?
We recommend that Scootboot Classic can be used for jumping as it applies an enormous amount of torque to the rear of the boot.
Scootboot Classic offer far greater lateral and medial support to the rear than the Scootboot Adjust.
If however our traditional Scootboot Classic are not high enough to comfortably fit over the bulbs, then the Scootboot Adjust can be used over lower heights on ponies.
How long can Scootboot Skins be left on for?
Scootboot Skins can be left on for an entire five to six week trimming cycle due to air circulation throughout the sole.
What is the difference between Scootboot Classic and Scootboot Skins?
Our Scootboot Classic and Scootboot Slims range are the preferred form of hoof protection of the majority of riding disciplines.
Scootboot Skins are designed specifically for elite endurance riders who ride 80km-160km (50 miles-100 miles) and want additional security. Scootboot Skins are glued to the hoof and are recommended to use in disciplines where boots are not permitted. They can also be used for rehabbing unattended horses.
