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April 2026 Stockist Newsletter
- Apr 21
- 4 min read
We can not believe it is April already.
The Scootboot team are back in the office and ready to continue supporting you with a successful next quarter.
This month, we have some exciting news, with more colour coming to the popular Multi Purpose Gaiters soon.
Plus:
Connecting on the Community Page
Logistics and order receiving
Continuing to support you through the rebranding
Coming Soon. . . Say Hello to Marigold
Bright, bold, and impossible to miss…
Marigold MultiPurpose Gaiter is coming soon !!
This fresh new colour brings a pop of sunshine, combining everything your customers already love about MultiPurpose Gaiters but now with a vibrant new look that stands out both in-store and in the paddock.
It still delivers all the practical benefits that have made MultiPurpose Gaiters a favourite:
Easy on, easy off – perfect for riders who need a little extra help with fastening
Snug, secure fit – ideal for horses in between sizes
Added comfort & stability – helping boots perform at their best
Built to perform, designed to stand out and Marigold does exactly that.
We will let you know as soon as they are available to purchase.
Stockist Service
We’re really proud of the Facebook community we’ve built together. It’s a space where Stockists from all over the world can share, learn, and support one another, and that only works because of the way you all show up.
Our team is a small one, and we genuinely do our best to support questions, requests, and conversations across different regions and time zones. We’ve recently heard that some Stockists may be feeling unsure about where to direct certain questions, so we wanted to gently clarify a few things to keep everything running smoothly for everyone.
Supporting each other
We love seeing Stockists share experiences, tips, and advice. That peer support is incredibly valuable and something we really encourage.
Keeping things respectful and constructive
We want this to remain a welcoming, positive space for everyone, whether you’re new or have been with us for years.
Being mindful of global differences
As a global network, laws and business practices vary. Topics like pricing or recommended retail prices are best handled directly with us to avoid confusion.
Keeping the focus on Scootboot
This space is here to support your Scootboot business, so keeping conversations relevant helps everyone get the most out of it.
If you ever need support, clarification, or want to raise something directly, please reach out to us, we’re here to help:
Phone
USA: (213) 267 7079
Australia: (03) 6121 4605
UK: +44 330 822 4259
Service Hours Monday to Friday 9am – 5pm AEST
We really appreciate your attention to this.
Update Your Scootboot Branding
Keep your business up to date with our new branding.
Using our current Scootboot images, logos and product information helps keep you aligned with the global Scootboot brand.
It’s a quick changeover and as a thank you, we’re offering store credit once your branding is complete.
$50 Store Credit
for completing the core branding updates
+ $20 Excellence Bonus
for updating your Google Business profile and Facebook / Instagram Shop
That’s up to $70 in total store credit as our way of thanking you for supporting the Scootboot brand.
What’s Included in the Branding Pack
The updated Branding Pack includes everything you need to make the transition simple:
• Correct and current Scootboot imagery
• Approved naming conventions
• Updated product descriptions
• Assets for websites, online stores and social media
Using these assets ensures customers receive clear, accurate information about Scootboot wherever they discover your business.
Why This Matters
Aligned branding helps:
• Build stronger customer trust
• Reduce confusion around product naming
• Support education around barefoot hoof care
• Strengthen the Scootboot brand globally
Most importantly, it helps create clear and confident conversations with your customers.
Next Steps
Download the Branding Pack
Update your website and social media branding
Submit your update for review
Once approved, your store credit will be applied to your wholesale account.
Thank you for your continued support and for helping keep Scootboot represented at its best around the world.
Logistics Update
Stockists with large orders will usually receive their shipment in multiple cartons.
We want to share a quick tip to help make receiving your orders as smooth as possible and avoid any confusion at delivery time.
When you receive your shipment notification and tracking details, you may notice a reference to the number of “pieces” in the consignment.
“Pieces” refers to the total number of boxes in your delivery.
In some cases, couriers may deliver these boxes across multiple runs or even different days, depending on available space on the truck. This can sometimes result in partial deliveries, even though the shipment may appear as “delivered” in tracking notifications.
What to look out for:
Check your tracking to confirm the total number of boxes (“pieces”) expected
Count the number of boxes received before signing for the delivery
If all boxes have not arrived, ask the courier when the remaining boxes will be delivered
Where possible, wait until all boxes have arrived before unpacking to avoid confusion
Following these steps can help prevent situations where items appear to be missing, but they are simply arriving separately.
Of course, if you’ve confirmed all cartons have been delivered and something still doesn’t seem right, our team is always here to help.
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